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Check out our FAQ`s
Below, you’ll find answers to some of the most common questions we receive about our solar energy systems and services.
General Questions
What makes Solar by Design different from other solar installation companies?
At Solar by Design, we're committed to delivering high-quality solar energy solutions that prioritize system longevity and exceptional customer service. Our expertise and reputation have earned us a loyal client base, with most of our work coming from referrals.
What types of solar energy systems do you install?
We install a wide range of solar energy systems, from small residential installations to large-scale commercial and industrial projects.
What brands do you work with?
Our main brands are Victron, BYD, MegaRevo, and Fronius. We're proud to be Victron authorized installers and Fronius system partners, recognizing our commitment to quality and expertise.
System Maintenance and Repair
How often should I clean my solar panels?
We recommend cleaning your solar panels every 6-12 months to ensure optimal performance. However, the cleaning frequency may vary depending on your location and environmental conditions.
What happens if a solar panel is damaged?
If a solar panel is damaged, please contact us immediately. We'll assess the damage and provide a suitable solution, which may include repair or replacement of the damaged panel.
Can I repair my solar energy system myself?
While you may be able to perform some basic maintenance tasks, we recommend working with a professional solar technician for any repairs or maintenance that requires technical expertise.
Net Metering and Grid Connection
What is net metering, and how does it work?
Net metering allows you to generate your own electricity and export any excess to the grid. We'll work with you to connect your solar energy system to the grid and ensure you're eligible for net metering.
Can Solar by Design help me connect to the grid?
Yes, we have experience connecting clients to the grid and can guide you through the process.
System Design & Installation
How do you determine the right size for my solar energy system?
Our experienced team will assess your energy needs and site conditions to design a solar energy system that meets your specific requirements.
What is the installation process like?
Our installation process typically includes site assessment, system design, installation, and commissioning. We'll work with you to ensure a seamless and efficient installation process.
Can I install a solar energy system myself?
While it's possible to install a solar energy system yourself, we recommend working with a professional installation company like Solar by Design to ensure a safe, efficient, and reliable installation
Warranty and Support
What is covered under the warranty?
Our warranty covers defects in materials and workmanship for a specified period. Please refer to our warranty document for specific details.
How long does the warranty last?
The warranty period varies depending on the specific product and system. Please refer to our warranty document for specific details
What kind of support can I expect from Solar by Design?
We're committed to providing exceptional customer support, including technical assistance, maintenance, and repair services. Please contact us for any support-related queries.
Miscellaneous
Do you work with big companies or just individuals?
We work with both big companies and individuals, providing tailored solar energy solutions to meet specific needs.
Can I refer a friend or family member to Solar by Design?
Yes, we appreciate referrals and offer incentives for successful referrals. Please contact us for more information.
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Still Need help?
If you can’t find the answer to your question here, please don’t hesitate to contact us.
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